# REFUND POLICY

**Last updated: December 12, 2024**

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a full refund or store credit. Please see below for more information on our return policy.

## REFUNDS

Once we receive your refund request and verify your account details, we will begin processing your refund. Please allow up to 7 days from the receipt of your request for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your payment provider. We will notify you by email once your refund has been processed.

## EXCEPTIONS

The following items cannot be returned:

- Spent Basejump Credits
- Additional Basejump Credits

**Please Note**

- Refunds will be pro-rated based off of Basejump Credit usage

## QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1 (509) 818-0781  
product@basejump.ai