REFUND POLICY

Last updated: December 12, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a full refund or store credit. Please see below for more information on our return policy.

REFUNDS

Once we receive your refund request and verify your account details, we will begin processing your refund. Please allow up to 7 days from the receipt of your request for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your payment provider. We will notify you by email once your refund has been processed.

EXCEPTIONS

The following items cannot be returned:

• Spent Basejump Credits
• Additional Basejump Credits

Please Note

• Refunds will be pro-rated based off of Basejump Credit usage

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1 (509) 818-0781
product@basejump.ai